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Standard Processing and Shipping Timelines
What are your shipping rates?
We offer free standard shipping on all orders $79+! Orders under $79 ship for a flat $15 fee.
When can I expect my order to ship?
Orders with standard shipping will ship within 2-6 business days. Tracking information will be automatically sent to your email. Once in transit, packages take 3-10 business days to arrive.
Orders with express shipping will ship within 1-2 business days. Once in transit, expedited packages take 3-4 business days to arrive.
Products that are part of the same order may ship separately from different locations, so your order could arrive in multiple packages on slightly different timelines. You'll receive order tracking information for each item once shipped. We do not have control over carrier service disruptions or delays once shipped.
Note: We carry an assortment of products from independent makers and brands that share our values and vibe. These products ship directly from the third party vendor or artisan within our standard shipping timeline of 3-10 business days, unless noted otherwise on the product page.
What if I need to change my order?
If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request.
Can I get same day delivery?
We do not offer same day delivery for online orders.
If I order more than one plant will they ship separately?
Items that are part of the same order may ship separately from different locations. Your order could arrive in multiple packages at slightly different times. Once each plant or botanical package is out the door, you’ll receive individual tracking information so you can keep an eye out for it.
Note: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These items ship directly from the vendor. You won’t receive tracking information for these items, but can contact our Customer Happiness team for support on all orders.
Where do you ship?
We currently ship within the contiguous US to all 48 states.
My order arrived damaged, what do I do?
We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Reach out to us within 30 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of damage and to help us improve our packaging process.
You can also bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest store in advance to ensure availability, or we can help you pick out an alternative plant.
Express & Premium Shipping
Why is Express Shipping unavailable at checkout?
Express Shipping can become unavailable or hidden at checkout for a couple of reasons, they are as follows:
- The order is over $100. For the time being, Express Shipping for large or multi-package orders is unavailable due to the high costs associated.
- The item is ineligible. Some products, like our third-party accesories, ship directly from the vendor and do not offer Express Shipping at this time.
What is Premium Shipping?
Premium Shipping is a gifting option to make your order extra special. Your gift will ship Express with the inclusion of a handwritten gift note of your choosing.
Normally, gift notes appear printed on the packing slip included in our boxes.
Returns and Replacements
What is your return policy?
If your order arrived damaged, let us know within 30 days so we can replace it as part of our 30-Day Customer Happiness Guarantee. Photos are required as proof of damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time.
What is your price adjustment policy?
If you purchased an item at full price and within 3 days of purchase, the price drops, you can contact us to refund the difference. Items that were originally purchased at a discount are not eligible for price adjustments.
We cannot retroactively apply discount codes at this time, meaning we cannot honor a past sale price once the sale has ended.