Shipping and Handling

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Order Processing & Shipping Timeframes

What are your shipping rates?

We offer free standard shipping on all orders $99+! Orders under $99 ship for a flat fee.

When can I expect my order to ship?

Orders typically ship within 2–6 business days (excluding weekends) and take an additional 3–10 business days in transit. Most orders arrive on the shorter end of that window, generally within 8 business days total.

For the most accurate estimate, check the Shipping section at checkout. You'll see an estimated delivery timeframe based on your address and the specific items in your cart.

Need your order later? You may also see a Ship Later option in your cart, which lets you select a future ship date that works better for your schedule.

During select holiday periods, express shipping may also be available for eligible orders. Available shipping options and estimated delivery timeframes will be shown at checkout.

Once your order is with the carrier, unexpected transit delays may occur.

What if I need to change my order?

If you need to make a change to your order, contact us as soon as possible. We process orders quickly, but we'll do our best to accommodate your request before your order ships.

Can I get same day delivery?

We do not offer same day delivery for online orders.

If I order more than one plant will they ship separately?

They might! Items in the same order may ship separately from different locations, so your order could arrive in multiple packages or on different days. We do our best to coordinate timing whenever possible, and you'll receive tracking information for each shipment as it heads your way.

We also carry select products from other makers and brands. These items ship directly from the brand within our standard shipping timeframe, unless otherwise noted on the product page.

Where do you ship?

We currently ship within the contiguous US to all 48 states.

My order arrived damaged, what do I do?

We guarantee your plants will arrive happy and healthy. If something doesn't look right, contact us within 30 days of delivery with a photo of your plant. We'll be happy to help and, if needed, send a replacement or issue a refund as part of our 30-Day Customer Happiness Guarantee.

Keep in mind that a little wear and tear during shipping is normal and usually won't affect your plant's overall health or growth. Plants may also need a week or two to acclimate to their new environment.

For minor damage, you can trim any damaged foliage with clean, sharp scissors. Your plant should bounce back and put its energy toward healthy new growth.

Still concerned? Send us a photo. We're here to help make it right.

Winter Shipping

Do you ship during the winter?

Yes! We ship a wide selection of indoor and outdoor plants throughout the winter. Plants that won’t ship until spring are marked as pre-sale, so you can reserve rare and limited varieties before they sell out.

Orders headed to colder states may include our $5 cold weather packaging, which adds a cozy sleeve and heat pack to protect plants in transit.

Learn more about how we ship plants safely in winter on our blog →

What is your cold weather packaging fee?

To make sure your plants arrive happy and healthy this winter, we’ve added extra protection to our packaging. Orders headed to cold-weather states may be subject to our $5 cold weather packaging — a snug sleeve and heat pack to keep your plants safe.

If temperatures drop too low, we may hold your order until it’s safe to ship. You’ll receive an email update if that happens — just add info@thesill.com and hello@thesill.com to your contacts so you don’t miss it.

If your plant arrives with signs of cold damage, you’re covered under our 30-Day Guarantee. Email us photos right away, and we’ll coordinate a replacement or refund.

Express & Premium Shipping

Why is Express Shipping unavailable at checkout?

Express shipping may not be available for all products at checkout. This can vary based on which greenhouse a plant is shipping from or due to seasonal availability. If express shipping isn't showing up for a specific item, standard shipping will still get your plants to you safely.

What is Premium Shipping?

Premium Shipping is a gifting option to make your order extra special. Your gift will ship Express with the inclusion of a handwritten gift note of your choosing.

Normally, gift notes appear printed on the packing slip included in our boxes.

Returns and Replacements

What is your return policy?

If your order arrived damaged, let us know within 30 days so we can replace it as part of our 30-Day Customer Happiness Guarantee. Photos are required as proof of damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time.

What is your price adjustment policy?

If you purchased an item at full price and within 3 days of purchase, the price drops, you can contact us to refund the difference. Items that were originally purchased at a discount are not eligible for price adjustments.

We cannot retroactively apply discount codes at this time, meaning we cannot honor a past sale price once the sale has ended.