Shipping and Handling

Happiness delivered.

Standard Processing and Shipping Timelines

• When can I expect my order to ship?

  We expect orders to ship within 2-6 business days given current policies and procedures to protect the health and safety of our fulfillment team. Once each package is out the door, you’ll automatically receive tracking information so you can keep an eye out for it. Once in transit, packages take 1-4 business days to arrive. We do not have control over carrier service disruptions or delays once shipped.
  
  Plants and botanicals that are part of the same order may ship separately from different locations, so your order could arrive in multiple packages on slightly different timelines. You'll receive order tracking information for each item once shipped.
  
  Note: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These products ship directly from the third party vendor or artisan within 2-6 business days, unless noted otherwise on the product page.

• What if I need to change my order?

  If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request. 

• Can I get same day delivery?

  We do not offer same day delivery for online orders. 

  If you are in New York City, Los Angeles, San Francisco, Chicago, or Boston—our plant shops are open for in-store shopping, curbside pickup, and local delivery*. Please call your nearest shop directly for details: locations & hours. *Not applicable to online orders; shop orders only. 

• What are your shipping rates?

  As you can imagine, a lot goes into ensuring happy, healthy plants arrive at your door!  
  
  – Orders under $10: $5 flat shipping fee
  – Orders between $10–$100: $10 flat shipping fee
  – Orders over $100: $25 flat shipping fee
  
  The Sill is committed to reducing its environmental footprint. Nearly all packages ship via UPS® carbon neutral shipping. This means we (not you) pay a contractual rate per package that ensures we offset our shipping footprint and reduce our annual emissions as a company. 

  Seeing a shipping charge that falls outside of the above range? Shipping rates may vary based on where your order is being shipped and time of year. 

• If I order more than one plant will they ship separately?

  Items that are part of the same order may ship separately from different locations. Your order could arrive in multiple packages at slightly different times. Once each plant or botanical package is out the door, you’ll receive individual tracking information so you can keep an eye out for it. 

  Note: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These items ship directly from the vendor. You won’t receive tracking information for these items, but can contact our Customer Happiness team for support on all orders.

• Where do you ship?

  We currently ship within the contiguous US to all 48 states.

• My order arrived damaged, what do I do?

  We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Reach out to us within 30 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of damage and to help us improve our packaging process.

  You can also bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest store in advance to ensure availability, or we can help you pick out an alternative plant. 

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  Tip: Sometimes plants just need a little TLC after being in transit. One of our plant care experts may coach you through how to overcome something cosmetic, such as bent leaves.

Cold Weather Shipping

• Do you ship during the winter?

  Plants make people happy—especially in colder months! When the temps dip, we include heat packs so your plants stay warm and cozy in transit. This usually does the trick but we happily replace any plants that experience cold damage. Just let us know via live chat or our contact form. In certain instances, we may hold your order due to weather concerns—if this happens, our team will be in touch to keep you in the loop. 

Returns and Replacements

• What is your return policy?

  If your order arrived damaged, let us know within 30 days so we can replace it as part of our 30-Day Customer Happiness Guarantee. Photos are required as proof of damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time. 

• What is your price adjustment policy?

  If you purchased an item at full price and within 3 days of purchase, the price drops, you can contact us to refund the difference. Items that were originally purchased at a discount are not eligible for price adjustments.

  We cannot retroactively apply discount codes at this time, meaning we cannot honor a past sale price once the sale has ended.