Just the facts.

Common Questions

How will my plant arrive?

What if my order is a gift?

Do I have to repot my plant once it arrives?

What type of plant care support do you provide?

My plant arrived healthy but now it’s not doing well. What should I do?

My plant arrived damaged, what do I do?

Why does my planter not have a drainage hole?

What if I’m interested in placing a large order?

What payment options do you offer?

Why does my plant look different from the website?

Why is my discount not working at checkout?

Does The Sill carry product from other brands?

Faux Plants

Why do you also offer faux plants?

What are they made of?

But plastic?

How do I dispose of a faux plant?

Reward Program

How can I participate in the reward program and earn points?

What happens once I create an account?

Where in my account can I view my rewards status and points?

How do I redeem my rewards?

What do your rewards program tiers mean?

Can I redeem my rewards without purchasing anything else?

What can I redeem my rewards for? What are the perks for different tiers?

Will my rewards expire?

Can I redeem multiple rewards at a time?

Can I redeem my rewards on a third party item?

I entered my birthday and have not received a birthday reward.

When I shop in a store, will I earn points for my purchase?

Can my rewards be redeemed in store?

I have shopped in the store in the past, but didn’t give my email address for past purchases. Can you find my orders and add those points to my account?

What is the Greg: Plant Care Assistant App?

Having trouble finding your Rewards?

I have a question about the Rewards Program not answered here.

Monthly Subscriptions

How do your subscriptions work?

What is special about your subscriptions?

Why does your pet friendly subscription cost more?

Do subscriptions come potted?

When will I receive my subscription box?

How do I pause or cancel my subscription?

Can I gift a subscription?

Why do I need to enter my credit card information if I was gifted a subscription?

Can I use a promo or referral code to purchase a subscription?

Subscription Terms and Conditions

More questions about our subscriptions?

Corporate Gifting

Do you have an order minimum for corporate gifting orders?

Do you offer a guarantee for corporate orders?

When do I need to place my order by?

Where can you ship and how much does it cost?

Do you offer any discounts?

Can I customize my gifts?

Can I include my own card with the gifts?

Can I purchase gift cards in bulk?

Do you offer virtual workshops for corporate clients?


What is Afterpay?

How do I use Afterpay?

How do I know if an item is eligible for Afterpay?

How does the payment schedule work?

When will my items be delivered if I use Afterpay?

Is there a limit to how much I can spend on a single transaction?

How do I return or exchange an item purchased using Afterpay?

Can I use Afterpay in your retail locations?

Where can I find out more about Afterpay?

Security & Privacy

Where I find out more about security and privacy?