Free Shipping + 30-Day Guarantee
Free Shipping + 30-Day Guarantee
Our number one priority is that our plants arrive in happy, healthy condition. You never know what adventures a plant can get into making its way to your home! Our plants ship in their nursery grow pot to allow for a safe and comfy ride all the way to your doorstep. Allowing plants to stay in their grow pot while being shipped helps reduce the risk of stress and shock that could happen if they were to be potted in a new planter before leaving the greenhouse.
If you paired your plant with one of our planters, the grow pot will be securely nestled inside. For large plants and planters, including faux plants, the planter will ship separately from the large plant due to its weight.
In our stores, we offer to freshly pot plants in-store for our customers. Plants potted in our shops have a shorter journey to your home so we love offering this service for local plant parents.
First, lucky them! Second, on our cart page you’ll find an option to add a gift note. You can rest assured that all orders are shipped without pricing information and include directions on how to access our digital Care Library for plant care instructions.
You can also let your gift recipient know something is on the way from yours truly by filling out this form – also linked in your order confirmation email. (Don’t worry, we won’t spoil what the surprise is or send them any marketing emails.)
The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.
After two weeks, your plant has adjusted—your home’s light levels and temperature differ from a greenhouse!—and you can pot it into its ceramic planter, if you choose. You might notice your plant’s earthenware planter is wider than the plant’s nursery pot. This space is for your plant to grow into, should you choose to repot it. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!
For some, the mantra ‘plant care is self care’ means the convenience of leaving it in the nursery grow pot and for others, it may mean getting your hands dirty to repot. Do what works best for you! Do not be afraid to try different methods for different plants. Learn more here.
Tip: Forget the name of the plant? You can find the name of your plant in three places: your order confirmation email, the “Order History” section of your Account page and the packing slip included with your shipment when it arrives.
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If your plant arrived healthy but is no longer doing well, reach out to us with photos. We’re happy to help figure out what’s going on. Sometimes plants need a few weeks to acclimate to their new environment: your home or office. However, if your plant continues to decline in health during its first month, we will replace it for free as part of our 30-Day Customer Happiness Guarantee.
Tip: You can bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest shop in advance to ensure availability.
If you purchased your plant more than 30 days ago, don’t worry. We have plenty of plant resources and experts to help. Learn about all the ways we help you care for your plants here.
We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. It’s natural for live plants to show minor signs of stress after transit but if the damage is beyond minor blemishes*, reach out to us within 30 days of receipt to receive a free replacement.
The guarantee applies to all online and in-store purchases within the first 30 days. We require photos as proof of damage and to help us improve our packaging process. You can also bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest shop in advance to ensure availability.
*Remember, it’s natural for live plants to show minor signs of stress after transit. You can help your plant perk up from its journey by gently pruning any foliage damaged during the shipping process, such as bent stems or yellow leaves. Removing damaged foliage gives your plant back energy for new, healthy growth. Need more plant care support? Find additional resources here.
Our line of earthenware planters includes options both with and without drainage holes.
Most of our small and medium plants ship in their nursery grow pot to allow for a safe ride to your doorstep. Added bonus: grow pots have drainage holes so you don’t have to be as mindful when you water. They also give you the ability to use decorative planters that don’t have holes—à la cachepot. The decorative planter serves as a saucer, catching excess water that drains out.
If you choose a mini or x-small plant that ships potted, and your planter does not have a drainage hole, know our team has taken extra precautions to make sure that your plant is potted properly with a generous layer of lava rocks before the potting mix, to aid in proper water management. Lava rocks allow excess water to pool at the bottom of a planter, away from your plant’s roots, thus reducing the risk of root rot.
Tip: when watering your plant, add no more than 1/3 of the planter’s volume in water, to avoid overwatering. Best practice is to feel the potting mix a few inches down first, and only water if the mix is dry.
For large orders (quantities greater than 25) or corporate gifting inquires, please fill out our contact form.
Live plants and small batch pottery will have variations in color, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.
Our discount codes can be applied to live plants, faux plants, our blooming collection, and planters. Some restrictions apply to accessories, marked down products, limited edition sale collections, and products made by third-party vendors (learn more below.) Discounts can not be used for gift cards.
We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. If your product is from a third party vendor or artisan, the brand’s name will be noted under the product name on the product’s page. Discount codes cannot be applied to these products.
Some of these products ship directly from the vendor. You won’t receive tracking information for those items, but can contact our Customer Happiness team for support on all orders.
We only accept returns on products made by third party vendors if the item arrived damaged. If your order was damaged in transit, please fill out our contact form and we’ll get back to you within two business days. The form ensures we have what’s needed to help you as soon as possible, including photos.
We have customers who simply have restrictions—be it low light, busy schedules, small children, or curious pets. Faux plants give everyone the ability to still bring greenery and joy into their space. We believe that plants, in all forms, make people happy.
Our faux plants are made of a combination of fabric, plastic, wire, and foam. The larger plants may have a base comprised of concrete and wood.
We hear you! Sustainability is important to The Sill. When it comes to our faux plant line, we use the best materials available to create a high-quality, long-term addition to your home.
More broadly, the greatest and most immediate impact we can have is on single-use items across our entire line—like our packaging, which we’re transitioning to be fully recyclable. We are constantly looking for opportunities to remove waste from our supply chain and make strides towards a more sustainable future.
Our faux plant line uses the best materials available to create a high-quality, long-term addition to your home. If at any time you’re ready to relinquish your faux plant and do not have another home for it, please contact us and we can help you find a local retirement or nursing home, school, thrift store, charity, or other community organization to accept it as a donation.
After careful consideration, we have decided to discontinue our current rewards program to better focus on providing exceptional customer service to all our customers, rather than just those who opt in and earn points.
We understand that you have been an active participant and we appreciate your support. We encourage you to keep your customer account active, as there will be more exciting customizations and features launching soon.
At our core, our mission is to provide the best customer experience possible, and these changes reflect our commitment to achieving that goal. We value your continued support, and we look forward to serving you even better in the future.
Thank you for being a part of our journey, and we can't wait to show you all the exciting things we have in store!
We currently offer three subscription types: Easy Care, Pet Friendly, and Orchids. Our Pet Friendly Subscription ensures your monthly plant is considered non-toxic to cats and dogs.
Every month, subscribers receive one new plant and one chic ceramic planter. You can choose between 3 or 6 months and planter color. In the case of Orchids, you can choose all white or a variety of orchid colors.
The plants included in our subscription program are a mix of those available on thesill.com and specialty plants just for subscribers. We will try our best to provide variety and not repeat the same plant within a 6 month period. Please note planter shapes will repeat.
* Subscription boxes can only be delivered within the contiguous 48 states. Promotions and discounts do not apply to subscription purchases.
We do the work for you—curating new easy-care and non-toxic plants for you to experience on a monthly basis and delivering them, along with a chic ceramic planter, directly to your door.
Our plants are sourced from local growers to ensure the highest quality and to support family-owned businesses. We guarantee plants arrive in happy, healthy condition, or we replace them for free. And our ceramic planters are designed by our team to complement a range of styles, and are manufactured by a women-owned pottery company focused on limiting their environmental impact.
Not sure how to care for your new plant? Our Care Library includes specific care instructions for each plant and our team of knowledgeable plant parents is just a message away.
Subscription costs include your plant, ceramic planter, and shipping. Our pet-friendly option is $2-3 more per month because non-toxic plant varieties are not as commonly grown and therefore harder to source.
No. Plants ship in their grow pot, placed inside the ceramic planter. Simply enjoy as is or remove it from the grow pot and pot it inside the planter. It’s up to you!
If you prefer to fully pot your plant, it just takes a few minutes. Our recommended approach can be found here. And if you don’t have potting supplies at home, you can show out plant care supplies here.
After the first purchase, subscriptions will recur ever 30 days until 3 or 6 shipments in total have been made. You will receive an email with tracking information once your monthly box is en route.
Subscriptions are a 3 or 6 plant delivery commitment. At this time, you cannot skip a month or cancel your subscription.
No. At this time, we do not support modifying subscriptions, like changing your planter from one color to another or your subscription box type.
This allows out team to better forecast and plan what plants and planters are needed to support our subscription program.
Yes—and they make great gifts! You can gift a 3-month or 6-month subscription. Simply enter your gift recipients address on the shipping step of checkout. You can add a gift note in your cart before checking out.
No. Discounts cannot be applied to subscriptions unless otherwise stated.
If your order contains 25 or more corporate gifts, it can be processed for you by our corporate gifting team. For orders that do not meet the 25 minimum gift requirement, we recommend placing your order directly online.
Your gift recipients are covered by the same 30-Day Guarantee that all customers of The Sill enjoy. If one of your recipients’ orders arrives damaged, they can reach out to us with photos within 30 days of receipt to enjoy our 30-Day Customer Happiness Guarantee.
We recommend Corporate Gift recipients replace their orders with us directly. However, gift recipients can also bring their gift to any of our shops for a replacement. They just need to bring their shipment’s packing slip with them so we can reference the sender’s order number. Plant availability differs by location, so substitutions should be expected.
Standard orders ship within 1-2 weeks after a payment is received. Need it sooner than later? Contact us if you need a rush order and we’ll see what we can do.
We can deliver plants to multiple addresses within the 48 contiguous states. We offer $10 flat rate shipping per individual mailing address for all standard orders.
We offer a 15% discount on orders over $10,000. The discount is applied to the total cost of the product and does not apply to gift cards, shipping costs, insert fees or taxes.
We can include your own inserts (minimum 50 units) or we can create a custom The Sill insert (minimum 100 units) for your orders. Add a branded touch to your planters with a customer sticker (minimum 100 units). Contact us for more pricing and details.
Yes, there is a 50 minimum order quantity to include your own card.
The insert fee to include a card that everyone receives is $2 per card. The card size should not exceed 4 inches by 6 inches.
If your order contains 25 or more gift cards, it can be processed for you by our corporate gifting team.
Yes, we offer virtual plant workshops for corporate clients. We ask for a minimum of 30 attendees and 3-4 weeks in advance to set-up the event. Please contact us at email@example.com for more details.
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
Simply shop The Sill, add items to your cart and checkout as you normally would. At checkout choose, Afterpay as your payment method. If it’s your first time using Afterpay, you’ll need to register and provide payment details.
If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order—it’s that easy!
Please note, all items in your cart must be eligible for payment with Afterpay to checkout using this payment method.
All items that can be purchased using Afterpay will be marked with an Afterpay logo on the individual product page. This includes: live and faux plants, planters and accessories shown with the Afterpay logo.
Items that cannot be purchased using Afterpay include: limited edition collections, products made by third party vendors, subscriptions, and gift cards.
If you’d like to purchase these items, simply place a separate order!
Customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Yes, your total amount due must be between $35 and $2,000 to use Afterpay on thesill.com.
Items purchased with Afterpay follow The Sill’s return & exchange policy. The Sill will notify Afterpay of your return and Afterpay will process the appropriate refunds.
At this time, Afterpay can only be used on purchases made on the thesill.com. We hope to expand Afterpay as a form of payment for purchases made in any of our The Sill store locations in the future.
For common questions on payments, check out the Afterpay Payments FAQ.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
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