Just the facts.

Our number one priority is that our plants arrive in happy, healthy condition. You never know what adventures a plant can get into making its way to your home! Our plants ship in their nursery grow pot to allow for a safe and comfy ride all the way to your doorstep. Allowing plants to stay in their grow pot while being shipped helps reduce the risk of stress and shock that could happen if they were to be potted in a new planter before leaving the greenhouse.

If you paired your plant with one of our planters, the grow pot will be securely nestled inside. For large plants and planters, including faux plants, the planter will ship separately from the large plant due to its weight.

In our stores, we offer to freshly pot plants in-store for our customers. Plants potted in our shops have a shorter journey to your home so we love offering this service for local plant parents.

First, lucky them! Second, on our cart page you’ll find an option to add a gift note. You can rest assured that all orders are shipped without pricing information and include directions on how to access our digital Care Library for plant care instructions.

You can also let your gift recipient know something is on the way from yours truly by filling out this form – also linked in your order confirmation email. (Don’t worry, we won’t spoil what the surprise is or send them any marketing emails.)

The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.

After two weeks, your plant has adjusted—your home’s light levels and temperature differ from a greenhouse!—and you can pot it into its ceramic planter, if you choose. You might notice your plant’s earthenware planter is wider than the plant’s nursery pot. This space is for your plant to grow into, should you choose to repot it. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!

For some, the mantra ‘plant care is self care’ means the convenience of leaving it in the nursery grow pot and for others, it may mean getting your hands dirty to repot. Do what works best for you! Do not be afraid to try different methods for different plants. Learn more here.

• Plant Care Library: Simply look up the name of your plant for easy-to-follow care instructions. Gift recipients receive instructions on how to care for their plants in their package, too.

Tip: Forget the name of the plant? You can find the name of your plant in three places: your order confirmation email, the “Order History” section of your Account page and the packing slip included with your shipment when it arrives.

• Blog: Our blog has tons of articles on how to care for your plants, from how to find the right spot in your home to when to water and more.
• Workshops & Events: We host plant care workshops, both online and in-person at our stores.
• Plant Parent Club: Join our Facebook Group of passionate plant parents. Community members post questions, share photos, and offer plant care advice.
• Customer Happiness Team: Finally, you can reach our team of plant care experts anytime:

LIVE CHAT
Mon–Fri 9am–5pm EST

EMAIL
Contact Us Form

If your plant arrived healthy but is no longer doing well, reach out to us with photos. We’re happy to help figure out what’s going on. Sometimes plants need a few weeks to acclimate to their new environment: your home or office. However, if your plant continues to decline in health during its first month, we will replace it for free as part of our 30-Day Customer Happiness Guarantee.

Tip: You can bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest shop in advance to ensure availability.

If you purchased your plant more than 30 days ago, don’t worry. We have plenty of plant resources and experts to help. Learn about all the ways we help you care for your plants here.

Our line of earthenware planters includes options both with and without drainage holes.

Most of our small and medium plants ship in their nursery grow pot to allow for a safe ride to your doorstep. Added bonus: grow pots have drainage holes so you don’t have to be as mindful when you water. They also give you the ability to use decorative planters that don’t have holes—à la cachepot. The decorative planter serves as a saucer, catching excess water that drains out.

If you choose a mini or x-small plant that ships potted, and your planter does not have a drainage hole, know our team has taken extra precautions to make sure that your plant is potted properly with a generous layer of lava rocks before the potting mix, to aid in proper water management. Lava rocks allow excess water to pool at the bottom of a planter, away from your plant’s roots, thus reducing the risk of root rot.

Tip: when watering your plant, add no more than 1/3 of the planter’s volume in water, to avoid overwatering. Best practice is to feel the potting mix a few inches down first, and only water if the mix is dry.

We accept all major credit cards, PayPal, Apple Pay, Google Pay and Afterpay, which allows you to pay in installments.

Find more information on Afterpay here.

We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. If your product is from a third party vendor or artisan, the brand’s name will be noted under the product name on the product’s page. Discount codes cannot be applied to these products.

Some of these products ship directly from the vendor. You won’t receive tracking information for those items, but can contact our Customer Happiness team for support on all orders.

We only accept returns on products made by third party vendors if the item arrived damaged. If your order was damaged in transit, please fill out our contact form and we’ll get back to you within two business days. The form ensures we have what’s needed to help you as soon as possible, including photos.

We hear you! Sustainability is important to The Sill. When it comes to our faux plant line, we use the best materials available to create a high-quality, long-term addition to your home.

More broadly, the greatest and most immediate impact we can have is on single-use items across our entire line—like our packaging, which we’re transitioning to be fully recyclable. We are constantly looking for opportunities to remove waste from our supply chain and make strides towards a more sustainable future.

We currently offer three subscription types: Easy Care, Pet Friendly, and Orchids. Our Pet Friendly Subscription ensures your monthly plant is considered non-toxic to cats and dogs.

Every month, subscribers receive one new plant and one chic ceramic planter. You can choose between 3 or 6 months and planter color. In the case of Orchids, you can choose all white or a variety of orchid colors.

The plants included in our subscription program are a mix of those available on thesill.com and specialty plants just for subscribers. We will try our best to provide variety and not repeat the same plant within a 6 month period. Please note planter shapes will repeat.

* Subscription boxes can only be delivered within the contiguous 48 states. Promotions and discounts do not apply to subscription purchases.

We do the work for you—curating new easy-care and non-toxic plants for you to experience on a monthly basis and delivering them, along with a chic ceramic planter, directly to your door.

Our plants are sourced from local growers to ensure the highest quality and to support family-owned businesses. We guarantee plants arrive in happy, healthy condition, or we replace them for free. And our ceramic planters are designed by our team to complement a range of styles, and are manufactured by a women-owned pottery company focused on limiting their environmental impact.

Not sure how to care for your new plant? Our Care Library includes specific care instructions for each plant and our team of knowledgeable plant parents is just a message away.

No. Plants ship in their grow pot, placed inside the ceramic planter. Simply enjoy as is or remove it from the grow pot and pot it inside the planter. It’s up to you!

If you prefer to fully pot your plant, it just takes a few minutes. Our recommended approach can be found here. And if you don’t have potting supplies at home, you can show out plant care supplies here.

Your gift recipients are covered by the same 30-Day Guarantee that all customers of The Sill enjoy. If one of your recipients’ orders arrives damaged, they can reach out to us with photos within 30 days of receipt to enjoy our 30-Day Customer Happiness Guarantee.

We recommend Corporate Gift recipients replace their orders with us directly. However, gift recipients can also bring their gift to any of our shops for a replacement. They just need to bring their shipment’s packing slip with them so we can reference the sender’s order number. Plant availability differs by location, so substitutions should be expected.

Yes, there is a 50 minimum order quantity to include your own card.

The insert fee to include a card that everyone receives is $2 per card. The card size should not exceed 4 inches by 6 inches.

Simply shop The Sill, add items to your cart and checkout as you normally would. At checkout choose, Afterpay as your payment method. If it’s your first time using Afterpay, you’ll need to register and provide payment details.

If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order—it’s that easy!

Please note, all items in your cart must be eligible for payment with Afterpay to checkout using this payment method.

All items that can be purchased using Afterpay will be marked with an Afterpay logo on the individual product page. This includes: live and faux plants, planters and accessories shown with the Afterpay logo.

Items that cannot be purchased using Afterpay include: limited edition collections, products made by third party vendors, subscriptions, and gift cards.

If you’d like to purchase these items, simply place a separate order!

Customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Afterpay orders are delivered under our standard shipping time frame, like any order placed on thesill.com.

Visit our shipping page for more information.

For common questions on payments, check out the Afterpay Payments FAQ.

If you would like to know more about Afterpay in general, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.