Contact

Need to get in touch?

Online Orders & The Sill Shops  

If you have question about your online order, shoot us an email at info@thesill.com. Please include your order number.

We answer emails Monday through Friday. There's a human behind each response, please allow up to 3 business days for us to get back to you! 

 

For shop specific questions, you can give your local Sill Shop a call directly: 

84 Hester St, Chinatown/Lower East Side, NYC
Monday ‚Äď Friday, 12pm to 7pm
Saturday & Sunday, 11am to 7pm

t: 646-450-7455


448 Amsterdam Ave, Upper West Side, NYC 
Monday ‚Äď Friday, 11am to 8pm¬†
Saturday & Sunday, 11am to 7pm

t: 917-675-7236


8125 W 3rd Street, West Hollywood, LA 
Mon/Wed/Fri/Sat, 11am to 8pm
Tues/Thurs/Sun, 11am to 6pm

t: 323-879-9720 


2181 Union Street, Cow Hollow, SF 
Monday ‚Äď Sunday, 11am to 7pm

t: 415-872-9445 


Partnership Inquires

Have a partnership or collaboration inquiry? Please email our marketing team directly at partnerships@thesill.com. 

Plant Care Help

Have a general care question or need help ID-ing a new plant? Post on our plant care forum for community support! 

If you have any questions about a particular plant from The Sill, you can shoot us an email at
help@thesill.com. Please include photos and order number. 

There's a human behind each response, please allow up to 5 business days for us to get back to you.