Get in touch.

Our team is full of passionate plant parents ready to help. For the fastest reply, live chat us Monday-Friday 9am-9pm EST or fill out this quick form anytime. We respond to each and every message as soon as possible; this Spring, it may take 2-3 business days for us to get back to you via email. PS. We recommend adding info@thesill.com to your contacts to ensure our responses land in your inbox.

In the meantime, here is some information that may answer your question:

Order Status Update
Orders with standard shipping ship within 2-6 business days. Orders with express shipping ship within 1-2 business days. Tracking information is automatically sent to your email. More details about shipping can be found here.

30-Day Guarantee
We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Learn more about our guarantee here.

Not sure what plant is best for you?
Find your perfect match with our plant quiz!

Contact Information

Additional Details

Photos

Sharing photos of your order is extremely helpful and will result in faster resolution, when applicable.


Live Chat

Click the green circle in the bottom right corner of your screen to live chat with our Customer Happiness team, Monday through Sunday from 9am-9pm ET.

Prefer to send a direct email?

You can also reach our Customer Happiness team at info@thesill.com. They prioritize inquiries submitted by the form above first, but will do their best to respond to your email within two business days.

Partnership Inquires

For partnership or collaboration inquiries, please email partnerships@thesill.com.

Press Inquires

For press or affiliate inquiries, please email press@thesill.com.

Friends of The Sill

If you are a maker or brand interested in us carrying your lifestyle products, please email merch@thesill.com.

And if you are a brand interested in carrying our products, please email info@thesill.com for more information around wholesale opportunities.