Customer Happiness Guarantee
Our 30-Day Customer Happiness Guarantee ensures that your plant(s) will arrive happy and healthy. If not, we'll replace them for free.
While it's natural for live plants to show minor signs of stress after transit (and some dirt may slip out of the pot), if the damage is beyond minor blemishes, reach out to us within 30 days of receipt. To expedite your request, please send photos of the damage, including a close-up and a distance shot.
The guarantee applies to all online and in-store purchases within the first 30 days. We require photos as proof of damage and to help us improve our packaging process.
You can help your plant perk up from its journey by gently pruning any foliage damaged during the shipping process, such as bent stems or yellow leaves. Removing damaged foliage gives your plant back energy for new, healthy growth. Need more plant care support? Find additional resources here.
Cold Weather Shipping
To make sure your plants arrive happy and healthy this winter, we’ve added extra protection to our packaging. Orders headed to cold-weather states may be subject to our $5 cold weather packaging — a snug sleeve and heat pack to keep your plants safe. If temperatures drop too low, we may hold your order until it’s safe to ship. You’ll receive an email update if that happens.
If your plant arrives with signs of cold damage, you’re covered under our guarantee.
