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    Shop Manager (SF) Icon Dropdown Arrow

    Overview The Sill is looking for a Shop Manager to run up to two San Francisco stores. Location This role will be located in SF with time spent between our retail location(s) in SF and 1-2 annual visits to our Los Angeles Distribution Center. Role Description The ideal candidate is a plant-impassioned, business-minded Shop Manager who has a balance of hospitality or retail experience, plant knowledge, visual merchandising experience, and leadership experience. You must love to engage with like-minded plant enthusiasts, as well as patiently teaching plant novices about all the amazing products The Sill has to offer. We are looking for someone who truly enjoys managing a team, is passionate about helping others, can do a lot with little, and has a desire to learn. The position will require you to not only triage between our two stores, but to lead or assist with nightly in-store workshops and events ~1-2 nights/week. The right candidate will relish in the variety of the role, love the mix of the strategic and tactical, and not shy away from the physical demands of the role. Reporting This role reports to the LA-based Retail Operations Manager and works closely with other cross-functional team members in Supply Chain, Marketing, People Operations, and Customer Service. Qualifications
    ●4+ years of experience in a retail or hospitality setting
    ●The ability to balance priorities and make strategic tradeoffs
    ●Superb communication with customers and teammates
    ●Dedication to providing excellent, on-brand customer service
    ●Strong attention to detail
    ●Self-motivated
    ●Excellent organizational skills
    ●Proficiency with point of sale systems, inventory management, and sales reporting
    ●High energy level and not afraid of getting your hands dirty (literally)
    ●Comfortable with public speaking; willingness to teach classes of 8-10 people
    ●Flexible schedule, weekends required
    ●Horticulture background preferred
    Areas of Responsibility
    ●Manage new hire recruiting, hiring and training and issue informal quarterly touch base reviews with all shopkeepers in partnership with the VP of Operations and People Operations Manager. Read and thoroughly digest all reading materials assigned by Retail and People Operations.
    ●Oversee all visual merchandising; switch up window displays and execute brand standard set by Retail Operations Manager
    ●Oversee schedule and receipt of weekly inventory drops from The Sill’s Los Angeles distribution center, coordinating inventory requests and adjustments with Shop Drop and Special Projects team.
    ●Working closely with Procurement, Planning and the Retail Operations Manager, manage schedule of weekly plant deliveries from local plant vendors. Ensure transfer orders are accurate, note discrepancies and provide feedback on condition of plants received from local vendors.
    ●Deliver feedback to Procurement on top selling items and customer requests.
    ●Coordinate and ensure execution by Shopkeepers of daily shop tasks effectively and efficiently
    ●Ensure team is performing accurate 3x/weekly inventory counts per shop
    ●Own shop staff schedule (including workshop leads + assistants), adjusting as needed
    ●Oversee bi-weekly staff payroll submission, accounting for commission and time off requests
    ●Provide on point, brand standard customer service and train team to do the same
    ●Work with NY-based Marketing team and Retail Ops Manager to build calendar of in-store workshops and events
    ●Assist with brand collaborations, off-hour events/workshops as needed; learn, lead and train educational customer workshops both on and offsite
    ●Own SF’s monthly reporting, compiling monthly metrics, sales goals and observations to suggest recommendations for future performance
    ●Troubleshoot and resolve Brick and Mortar maintenance issues in relation to plumbing, electric, trash and recycling pick up, as well as other facility matters
    ●Work with a sense of urgency, always seeking to improve shop cleanliness, visuals, and plant health
    ●Respond to all store-related Yelp and Google reviews; share feedback with retail management and rest of shop staff as appropriate
    ●Manage personnel issues in partnership with VP of Operations and People Operations Manager
    To Apply Send cover letter and resume to sarina@thesill.com, with subject Shop Manager (SF). Resumes without cover letters will not be considered. Comp and Benefits
    ●Salary commensurate with experience
    ●Company contribution to medical and dental coverage
    ●Company-paid short term disability
    ●Company-paid life insurance
    ●Unlimited discretionary time off
    ●Paid federal holidays
    ●Access to vision coverage, 401k and long term disability
    ●Access to commuter benefits, health savings account and other tax advantages
    ●Company cell phone or stipend provided
    ●Career growth opportunities!
    About the Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    Shopkeeper (SF) Icon Dropdown Arrow

    Overview The Sill is looking for a part time Shopkeeper for its SF stores who is passionate about plants and The Sill’s mission to bring the garden center online. Location This role will be located at one of our two SF locations. Reporting This role reports to the San Francisco Shop Manager. Role Description You are a plant-impassioned, business-minded individual who has a balance of retail, plant knowledge, and visual merchandising experience. Following plant and/or interior design blogs is a plus. You must love to meet like-minded plant enthusiasts as well as patiently teaching plant novices about all the amazing things The Sill has to offer. Qualifications
    ● 2+ years of experience in a retail, hospitality, or design setting
    ●The ability to balance priorities and multi-task
    ●Superb communication with customers and teammates
    ●Dedicated to providing excellent, on-brand customer service
    ● Must be detail-oriented
    ●Excellent organizational skills
    ● Love of The Sill!
    Areas of Responsibility
    ●Meet monthly sales goals
    ●Provide on point, brand standard customer service
    ●Coordinate and execute daily tasks effectively and efficiently
    ●Help with brand collaborations, off-hour events/workshops as needed
    ●Assist with inventory management for product & supplies restocks / shop drop
    ●Maintaining a clean and orderly shop, change up window displays, visual merchandising
    ●Works with a sense of urgency, always seeking to improve shop cleanliness, visuals, and plant health.
    To Apply Send cover letter and resume to sarina@thesill.com, with subject Shopkeeper (SF). Comp and Benefits
    ●Access to 401k
    ●Career growth opportunities!
    Schedule Requirements
    ●10-11am - 7-8pm on weekdays (depending on the shop) and
    ●10:45am - 7:15pm on weekends
    ●You must be available on weekends and some weekdays
    ●Flexibility for coverage of vacations and days off for other staffs, with advance notice and approval
    About The Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    Director of Procurement (NYC) Icon Dropdown Arrow

    Overview The Sill is looking for a Director of Procurement for our omni channel business, which includes e-commerce, retail stores, wholesale and third party fulfillment. Location This role will be located in New York City with frequent travel to our Union, NJ Distribution Center. Reporting This role reports to the VP of Operations, and works closely with the Fulfillment Team, Marketing/Merchandising Team and Finance and Planning team. Role Description The Director of Procurement will lead a team responsible for the procurement and sourcing of all plants, packaging materials, and planters for all businesses, which includes e-commerce, retail stores, wholesale and third party fulfillment. Our ideal applicant has in-depth procurement experience across multiple categories and has a proven track record in project management roles and is hungry to help grow and stabilize our supply chain. Qualifications
    ●BS in Supply Chain or Operations preferred
    ●5 - 7 years of procurement and/or buying experience with 3 - 5 years management experience
    ●Technical aptitude, including advanced competency in Microsoft Excel and Google Suite, as well as the ability to quickly master new applications and systems
    ●Proven ability to perform in a fast-paced environment with attention to detail
    ●Must be a self-starter with the ability to not only follow processes but iterate and conceive fresh ideas to approach new and ongoing challenges
    ●Excellent verbal and written communication skills with ability to flex between different stakeholders and maintain strong communication lines
    ●Strong analytical skills and ability to quickly distill actions from large amounts of data
    Areas of Responsibility
    ●Build and manage a team of buyers to support our e-commerce, retail shops, and wholesale channels
    ●Coach, train and develop the team according to business requirements and personal career ambitions
    ●Build up and strategically develop our supplier network country-wide across multiple categories including developing new supplier relationships, from identifying potential suppliers through to negotiating new agreements as well as negotiating and managing relationships with The Sill’s existing network of suppliers and vendors
    ●Research, identify and develop relationships with new sources of suppliers for the company that meet criteria including (but not limited to) price, quantity, quality and timeliness
    ●Management of potential problems with suppliers relating to operations, purchasing or quality/performance to minimize business interruption
    ●Maintain stable inventory levels to minimize sold out/low stock
    ●Independently plan and lead procurement cost saving initiatives
    ●Coordinate freight and delivery to Distribution Centers, alerting all necessary receiving parties
    ●Support finance with week end/month end inventory reconciliation
    ●Support cross-functional initiatives (Fulfillment, Marketing, Planning) to develop new business opportunities and source new products
    ●Support the VP of Operations on a variety of strategic initiatives to help build a best-in-class supply chain
    To Apply Send cover letter and resume to lauren@thesill.com, with subject Director of Procurement. Resumes without cover letters won't be accepted. Comp and Benefits
    ●Salary commensurate with experience
    ●Company contribution to medical and dental
    ●Company paid short term disability
    ●Company paid life insurance
    ●Unlimited discretionary time off
    ●Access to vision, 401k, long term disability and discounted gym memberships
    ●Access to commuter benefits, health savings account and other tax advantages
    ●Company cell phone or stipend provided
    ●Career growth opportunities!
    About The Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    eCommerce Associate (NYC) Icon Dropdown Arrow

    Overview The Sill is looking for an eCommerce Associate. Location This role will be located at The Sill’s Headquarters in New York City’s Soho. Reporting This role reports to the Senior Merchandiser, and works closely with the Marketing team as well as Supply Chain. Role Description The eCommerce Associate role is responsible for all on-site product content organization and site merchandising initiatives. Areas of Responsibilities
    ●Upload all product content, descriptions, images, & swatches on the e-commerce site for ad hoc product launches, monthly events and workshops as well as seasonal assortment updates.
    ●Curate assortments of new products and add collection pages based on marketing initiatives such as email, social media or printed advertising.
    ●Partner with engineering support to identify, report and repair site issues and enhancements for both regular weekly meetings and longer term projects on our roadmap including staging review and meeting management.
    ●Update all site placements based on our roadmap including banners, homepage and company pages.
    ●Generate reports and collaborate with Sr Merchandiser on analysis for a monthly review of site performance, including promo placements.
    ●QA the site to ensure customer facing content and merchandising are accurate and clearly stated.
    ●Support site photo shoots by providing on set assistance as well as post shoot asset management.
    ●Track competitors’ site experiences on a monthly basis to understand market position.
    Key Traits
    ●Highly organized and detail oriented
    ●Must be able to work efficiently in a fast paced entrepreneurial environment
    ●Must demonstrate a positive attitude, flexibility, and passion for continuous improvement
    Qualifications
    ●Bachelor's Degree
    ●Relevant experience in e-commerce, including experience with content management and/or site production. Shopify experience a plus.
    ●Minimum of 2 - 3 years of experience in digital retail, specifically web/content management or site merchandising
    To Apply Send cover letter and resume to marisa@thesill.com, with subject eCommerce Associate Resumes without cover letters won't be accepted. Comp and Benefits
    ●Salary commensurate with experience
    ●Company contribution to medical and dental
    ●Company paid short term disability
    ●Company paid life insurance
    ●Unlimited discretionary time off
    ●Access to vision, 401k, long term disability and discounted gym memberships
    ●Access to commuter benefits, health savings account and other tax advantages
    ●Company cell phone or stipend provided
    ●Career growth opportunities!
    About The Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    Customer Experience Coordinator (NYC) Icon Dropdown Arrow

    Overview The Sill seeks a full time Customer Experience Coordinator to oversee our direct-to-consumer customer service efforts — to ensure the customer experience exceeds customer expectations every step of the way. Location This role will be located at The Sill’s HQ in New York City’s Soho with training sessions to take place at store locations and New Jersey distribution center. Reporting This role reports to the Customer Experience Manager. Role Description The Customer Experience Coordinator's role is to represent the brand to customers - most often to field inquiries, as well as to solve customer problems or concerns, working towards 100% client satisfaction, retention, and referrals. The Customer Experience Coordinator will have the secondary objective of cultivating new sales opportunities amongst top and prospective customers. Key Traits
    ●A positive, can-do attitude
    ●High standards
    ●Attention to detail; hyper-organized
    ●Conscientious
    ●Patient
    ●Excellent communicator
    ●Team player
    Areas of Responsibility
    ●Field all inbound communications - dispatching to other team members as needed, or responding if communication is from a customer.
    ●Ensure all inbound communication is handled as efficiently as possible and to The Sill's standards, bringing a sense of urgency and a reassuring command over the situation.
    ●Proactively reach out to customers to inform them when a product is back in stock, a workshop is available, or other useful information that they might be seeking, as needed
    ●Help collect and curate CRM (e.g. collecting and putting to use customer purchase history).
    ●Discover and present ways in which we can better serve our customers.
    ●Capture and evolve The Sill’s best-in-class customer service processes, developing canned responses, protocols for issues, FAQs, etc across all inbound inquiries for future training purposes.
    ●Work with team to develop offers and processes for mass purchases - coordinating gifting, special orders, events, or similar - with rational price breaks, etc.
    ●Work with Customer Experience Associate to produce a monthly report that clearly communicates KPIs (Key Performance Indicators) and prioritizes major issues.
    ●Maintain a direct daily line of communication with our fulfillment team to ensure all information is properly shared and nothing falls through the cracks.
    Qualifications
    ●0-2 years of direct experience in Customer Service and/or Marketing
    ●Superb written and verbal skills (no fear of phone!)
    ●Ability to prioritize while multitasking
    ●Ability to balance productivity with high quality of work
    ●Natural desire to provide excellent, on-brand, hands-on customer service
    ●Detail and process-oriented
    ●Excellent organizational skills
    ●Plant knowledge preferred but not required
    To Apply Send cover letter and resume to chrissy@thesill.com, with subject Customer Experience Coordinator. Resumes without cover letters won't be accepted. Comp and Benefits
    ●Salary commensurate with experience
    ●Company contribution to medical and dental
    ●Company paid short term disability
    ●Company paid life insurance
    ●Unlimited discretionary time off
    ●Paid holidays
    ●Access to vision, 401k, long term disability and discounted gym memberships
    ●Access to commuter benefits, health savings account and other tax advantages
    ●Company cell phone or stipend provided
    ●Career growth opportunities!
    About the Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    Email Marketing Manager (NYC) Icon Dropdown Arrow

    Overview The Sill is looking for an Email Marketing Manager to oversee and execute newsletter and email retention marketing from end to end, using data to optimize campaigns in an effort to increase engagement and drive revenue. The position includes: ideating, planning, executing and analysis of email marketing programs. Location This role will be located at The Sill’s New York City HQ in Soho. Reporting This role reports to the Senior Manager of Performance Marketing, and works closely with the Brand Marketing, Merchandising, Procurement, and Creative teams. Role Description The Email Marketing Manager will own all channel communications and strategies end-to-end, from content production and campaign management to post-deployment campaign analysis. The Email Marketing Manager’s responsibilities will be focused on optimizing our newsletter programming and drip marketing communications. This position will also create reports and conduct analysis that will be used to assess effectiveness and performance, refine tactics, and inform campaign strategy. Areas of Responsibility
    ●Own email production and execution by working with department counterparts to collect assets and copy, coordinate product inventory availability, build, and deploy our newsletters in our ESP (Klaviyo)
    ●Support cross-functional department needs by proactively ideating newsletter content that balances brand initiatives, product news, promotions, company announcements, educational content, local retail and community events
    ●Compile, track, and analyze email performance KPIs in weekly/monthly/quarterly reports, make actionable campaign recommendations to optimize channel performance for increased engagement and revenue growth
    ●Segment and maintain contact lists and personalizing emails based on recipients’ interests and needs
    ●Identify testing opportunities and design scalable A/B tests to extract maximum ROI from retention marketing
    ●Continue to build, maintain, and optimize our automated drip marketing efforts to keep leads and existing customers moving through the customer lifecycle with timely & relevant dynamic campaigns
    ●Oversee email acquisition strategy through onsite lead capture, promotions, and partnerships
    ●Conduct research and competitive analysis
    Key Traits
    ●Proven ability to perform in a fast-paced environment
    ●Must be a self-starter with the ability to not only follow processes but iterate and conceive fresh ideas to approach new and ongoing challenges
    ●Must be extremely detail-oriented and organized
    ●Excellent communication and project management skills
    ●Enjoys working with a team
    ●Data-driven
    ●Passion for plants is a plus
    Qualifications
    ●BS in Marketing, Communications, or related is preferred
    ●3+ years of experience in Email, Retention Marketing or Analytics—a background in e-commerce/retail is preferred
    ●Experience producing email campaigns and running reports from ESPs like MailChimp/Klaviyo/SailThru is required
    ●Experience developing marketing campaigns that have revenue implications
    ●Expertise in Excel Google Analytics, Adobe Omniture or other web analytics platform is required
    ●Basic HTML/CSS knowledge a plus but not required
    ●Superior understanding of email marketing concepts, metrics and best practices
    ●Ability to analyze performance data and create actionable next steps, clearly communicate data in a distilled way
    To Apply Send cover letter and resume to christina@thesill.com, with subject Email Marketing Manager. Resumes without cover letters won’t be accepted. Comp and Benefits
    ●Salary commensurate with experience
    ●Company contribution to medical and dental
    ●Company paid short term disability
    ●Company paid life insurance
    ●Unlimited discretionary time off
    ●Access to vision, 401k, long term disability and discounted gym memberships
    ●Access to commuter benefits, health savings account and other tax advantages
    ●Company cell phone or stipend provided
    ●Career growth opportunities!
    About The Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the consumer garden center, combining commerce with content and community. Founded in 2012, The Sill has three brick-and-mortar stores in New York and Los Angeles. The company is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.