Careers

Join our team.

Please contact careers@thesill.com for information regarding open roles and future opportunities at The Sill.

    Positions

    Shopkeeper (LA) Icon Dropdown Arrow

    Overview The Sill is looking for a part time Shopkeeper for its LA stores who is passionate about plants and The Sill’s mission to bring the garden center online. Location This role will be located at our LA shop in West Hollywood. Reporting This role reports to the LA Shop Manager. Role Description You are a plant-impassioned, business-minded individual who has a balance of retail, plant knowledge, and visual merchandising experience. Following plant and/or interior design blogs is a plus. You must love to meet like-minded plant enthusiasts as well as patiently teaching plant novices about all the amazing things The Sill has to offer. Qualifications
    ●2+ years of experience in a retail, hospitality, or design setting
    ●The ability to balance priorities and multi-task
    ●Superb communication with customers and teammates
    ●Dedicated to providing excellent, on-brand customer service
    ●Must be detail-oriented
    ●Excellent organizational skills
    ●Love of The Sill!
    Areas of Responsibility
    ●Meet monthly sales goals
    ●Provide on point, brand standard customer service
    ●Coordinate and execute daily tasks effectively and efficiently
    ●Help with brand collaborations, off-hour events/workshops as needed
    ●Assist with inventory management for product & supplies restocks / shop drop
    ●Maintaining a clean and orderly shop, change up window displays, visual merchandising
    ●Works with a sense of urgency, always seeking to improve shop cleanliness, visuals, and plant health.
    To Apply Send cover letter and resume to juliet@thesill.com, with subject Shopkeeper (LA). Benefits
    ●Access to 401k and commuter benefits
    ●Career growth opportunities!
    Schedule Requirements
    ●10-11am - 7-8pm on weekdays (depending on the shop) and 10:45am - 7:15pm on weekends
    ●You must be available on weekends and some weekdays
    ●Flexibility for coverage of vacations and days off for other staffs, with advance notice and approval
    About The Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    Shopkeeper (SF) Icon Dropdown Arrow

    Overview The Sill is looking for a part time or full time Shopkeeper for its SF stores who is passionate about plants and The Sill’s mission to bring the garden center online. Location This role will be located at one of our two SF locations. Reporting This role reports to the San Francisco Shop Manager. Role Description You are a plant-impassioned, business-minded individual who has a balance of retail, plant knowledge, and visual merchandising experience. Following plant and/or interior design blogs is a plus. You must love to meet like-minded plant enthusiasts as well as patiently teaching plant novices about all the amazing things The Sill has to offer. Qualifications
    ● 2+ years of experience in a retail, hospitality, or design setting
    ●The ability to balance priorities and multi-task
    ●Superb communication with customers and teammates
    ●Dedicated to providing excellent, on-brand customer service
    ● Must be detail-oriented
    ●Excellent organizational skills
    ● Love of The Sill!
    Areas of Responsibility
    ●Meet monthly sales goals
    ●Provide on point, brand standard customer service
    ●Coordinate and execute daily tasks effectively and efficiently
    ●Help with brand collaborations, off-hour events/workshops as needed
    ●Assist with inventory management for product & supplies restocks / shop drop
    ●Maintaining a clean and orderly shop, change up window displays, visual merchandising
    ●Works with a sense of urgency, always seeking to improve shop cleanliness, visuals, and plant health.
    To Apply Send cover letter and resume to sarina@thesill.com, with subject Shopkeeper (SF). Comp and Benefits
    ●Access to 401k
    ●Career growth opportunities!
    Schedule Requirements
    ●10-11am - 7-8pm on weekdays (depending on the shop) and
    ●10:45am - 7:15pm on weekends
    ●You must be available on weekends and some weekdays
    ●Flexibility for coverage of vacations and days off for other staffs, with advance notice and approval
    About The Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    Merchandising Assistant (NYC) Icon Dropdown Arrow

    Location This role will be located at The Sill’s Headquarters in New York City’s Soho. Reporting This role reports to the Senior Merchandiser, and works closely with the Marketing team as well as Supply Chain. Role Description The Merchandising Assistant role is responsible for all on-site product content organization and site merchandising initiatives. Areas of Responsibilities
    ●Upload all product content, descriptions, images, & swatches on the e-commerce site for ad hoc product launches, monthly events and workshops as well as seasonal assortment updates.
    ●Curate assortments of new products and add collection pages based on marketing initiatives such as email, social media or printed advertising.
    ●Update all site placements based on our roadmap including banners, homepage and company pages.
    ●Collaborate with the Sr Merchandiser to QA the site to ensure customer facing content and merchandising are accurate and clearly stated.
    ●Track competitors’ site experiences on a monthly basis to understand market position.
    ●Manage contact with external vendors and update products
    ●Communicate changes on site to team members
    Key Traits
    ●Highly organized and detail oriented
    ●Must be able to work efficiently in a fast paced entrepreneurial environment
    ●Must demonstrate a positive attitude, flexibility, and passion for continuous improvement
    Qualifications
    ●Bachelor's Degree
    ●Relevant experience in merchandising, including experience with content management and/or site production. Shopify experience a plus.
    ●0-1 years of experience in digital retail, specifically web/content management or site merchandising
    To Apply Send cover letter and resume to careers@thesill.com, with subject Merchandising Assistant. Resumes without cover letters won't be accepted. Comp and Benefits
    ●Salary commensurate with experience
    ●Company contribution to medical and dental
    ●Company paid short term disability
    ●Company paid life insurance
    ●Unlimited discretionary time off
    ●Access to vision, 401k, long term disability and discounted gym memberships
    ●Access to commuter benefits, health savings account and other tax advantages
    ●Company cell phone or stipend provided
    ●Career growth opportunities!
    About The Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.

    Customer Experience Coordinator (LA) Icon Dropdown Arrow

    Overview The Sill seeks a full-time Customer Experience Coordinator to contribute to our direct-to-consumer customer service efforts in order to ensure the customer experience exceeds customer expectations every step of the way. Location This role will be located in Santa Fe Springs and will be full time in our distribution center. Days/Hours One weekend day required, 9am - 6pm PST Reporting This role reports to the Customer Experience Manager. Role Description The Customer Experience Coordinator's role is to represent the brand to customers by fielding inquiries and solving customer problems or concerns, working towards 100% client satisfaction, retention, and referrals. The large majority of the Coordinator’s time will be spent answering customer order emails and phone calls. Key Traits
    ●A positive, can-do attitude
    ●High standards
    ●Attention to detail; hyper-organized
    ●Conscientious
    ●Patient
    ●Excellent communicator, particularly in writing
    ●Unflappable (customers can sometimes be challenging!)
    ●Team player
    Areas of Responsibility
    ●Field and respond to inbound customer communications, dispatching to other team members as needed.
    ●Ensure all inbound communication meets the team’s standards of efficiency and the company’s quality standards, bringing a sense of urgency, reassurance, and personal touch to customers.
    ●Classify each customer inquiry according to issue type for accurate analysis and reporting by Customer Experience Manager.
    ●Own daily communications with West Coast distribution center and West Coast retail locations to troubleshoot customer issues
    ●Provide daily feedback to West Coast distribution center in regards to customer complains and suggestions for resolutions
    Qualifications
    ●0-1 years of experience in Customer Service or Copywriting
    ●Superb written and verbal skills (no fear of phone!)
    ●Ability to prioritize while multitasking
    ●Ability to balance productivity with high quality of work
    ●Natural desire to provide excellent, on-brand, hands-on customer service
    ●Detail and process-oriented
    ●Excellent organizational skills
    ●Plant knowledge preferred but not required
    ●5 working days (one weekend day required)
    To Apply Send cover letter and resume to chrissy@thesill.com, with subject Customer Experience Coordinator. Resumes without cover letters won't be accepted. Comp and Benefits
    ●Salary commensurate with experience
    ●Company contribution to medical and dental
    ●Company paid short term disability
    ●Company paid life insurance
    ●Unlimited discretionary time off
    ●Paid holidays
    ●Access to vision, 401k, long term disability and discounted gym memberships
    ●Access to commuter benefits, health savings account and other tax advantages
    ●Company cell phone or stipend provided
    ●Career growth opportunities!
    About the Sill The Sill was founded on a simple truth: Plants make people happy. The Sill is the first digitally native, omni-channel direct-to-consumer plant brand with a big ambition – to modernize the garden center, combining commerce with content and community. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Soho. Learn more at www.thesill.com.