Shipping Timelines

What to expect this spring.

What to expect this spring.

Plant Parents,

We are thrilled so many people are turning to ways to infuse nature’s restorative beauty into as many everyday rituals as possible – be it through plants, botanicals, or other elements of biophilic design. We look forward to helping you cultivate a life well-lived.

While you shop, a few tips from our team: 

Shipping timelines: Currently, orders are shipping within our normal 2-6 business day window. COVID-19 safety measures are impacting our shipping carriers and greenhouse team but we’re working hard to deliver orders as soon as possible. 

Order confirmation and tracking: You’ll receive a confirmation and tracking email for each package once shipped. Products made by third party vendors ship directly from the makers. They will ship in 2-6 business days unless noted otherwise on the product page, but you won’t receive tracking information for those items. 

Separate shipments: Some items ship from different greenhouses or vendors, so you may receive orders in separate packages. 

Need Help: Our Customer Happiness is just a Live Chat away Monday-Sunday 9am-9pm ET. Prefer to send a message instead? Our contact form ensures we have all the information we need to help you as soon as possible. 

Thanks for supporting our small (yet mighty!) women-led business. Each and every order means the world to us — if you need anything, you can reach us here anytime. 


The Sill team