Winter Shipping
Plant parents,
Plants make people happy, especially in colder months. Winter also makes shipping live plants a little trickier, so here’s what you can expect from us this season.
We keep a close eye on the weather and ship a wide selection of indoor and outdoor plants all winter long. Most orders still ship within our usual 2-6 business day window.
(Plants that won’t ship until spring are marked as pre-sale, so you can reserve rare and limited varieties before they sell out.)
Orders headed to colder states may include our $5 cold weather packaging, which adds a cozy sleeve and a heat pack to protect your plants in transit.
If temperatures in your area drop too low, we may hold your order until it’s safe to ship. We’ll email you if that happens, so add info@thesill.com and hello@thesill.com to your contacts so you don’t miss the update. You’ll also get an email once your order ships. Rather not wait? We’re always happy to cancel your order and send store credit to use when temps warm up.
If your plant arrives with signs of cold damage, don't fret; you’re covered under our 30-Day Guarantee. Email us photos right away, and we’ll coordinate a replacement or refund.
Questions? Our Customer Happiness team is here to help! You can also learn more about how we ship plants safely in winter on our blog.
Here’s to peace, love, and plants this holiday season!
The Sill Team
