The Sill provides complimentary delivery. We currently deliver to Manhattan (below 125th Street) and parts of Brooklyn.
Brooklyn Zip Codes Serviced11211|11215|11205|11206|11201|11238|11231|11222|11251|11217
We hope to expand our delivery areas soon. Please tell us where you’d like us to deliver in the future and we’ll let you know as soon as our delivery service expands to your area. Email suggestions to firstname.lastname@example.org.
We offer complimentary delivery every Tuesday & Thursday 10am-5pm.
You will be asked to specify the day you’d like to receive your delivery during the checkout process. If Tuesday or Thursday is not convenient for you, email us at email@example.com and we’ll do our best to accommodate your request! A $5 delivery fee may apply.
Please arrange for someone to accept the delivery, and let us know who to leave the delivery with, be it a doorman, receptionist, or a neighbor. In the event that no one is able to accept the plant at the scheduled delivery time, we will contact you to reschedule a new delivery time – a $10 re-delivery fee may apply.
Returns & Exchanges
30-Day New Plant Owner Promise
- We choose only easy care plants, which means your job is minimized
- We offer clear, easy care instructions
- We are always available to answer questions and hold your hand should your plant mate require extra TLC
- If for any reason your plant dies in the first 30 days, we will replace it – no questions asked
FAQS - General
Why does my potted houseplant look different than the photos on the site?It is the nature of handmade pottery to have slight variations in color, texture, finish, and size. When you order a handmade container from The Sill, you are choosing a one of a kind piece, thus you can expect there will be subtle differences from what is displayed online. If you feel as we do, this is part of the charm of handmade pottery! And plants are living, breathing things – no two are exactly alike! Finally, while we make every effort to display our potted plant colors as accurately as possible, the colors you see will depend upon your monitor. If ever you are unhappy with the differences in your piece versus what is displayed online, please contact us firstname.lastname@example.org.
My order arrived damaged, what do I do?Please inspect your package when you accept the delivery. Should your order arrive damaged, email a photo to email@example.com along with the name the order was placed under, within 48 hours of receiving the delivery. We’ll happily replace your order or issue you a store credit.
What type of payment do you accept?We accept all major credit cards. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order is delivered.
FAQS - Common Concerns
How do I choose the right plant?We specifically choose plants that can thrive in most indoor environments with relatively low maintenance. That said, we do recommend you read each plant description thoroughly to determine if your environment and lifestyle are a match for your desired plant.
How do I take care of my plant?Printed care instructions will also be included with your plant. For more information, visit our Plant Care section.
What if something goes wrong with my plant?Visit the troubleshooting section in Plant Care, or email us at firstname.lastname@example.org.
What if my plant dies?We understand! These things happen. Email us at email@example.com for a new, healthy plant to fill your beautiful container from The Sill.
Do I have to worry about plant pests?We do our best to ensure that on delivery your plant is happy, healthy and free of pests. However, if your plant becomes a victim of lackluster care, it could attract unfriendly critters. The good news is that plant pests are interested in your plant, not you. They stay relatively local to your plant, so don’t let them deter you from having a houseplant. To keep plant pests away, here are our top 5 preventative measures:
- Take care of your plants. Happy plants are the start to warding off pests and disease.
- Trim damaged, dead, or yellowing leaves – they are invitations to pests who are attracted to weak plants.
- Keep plants clean. Give them a quick wash each season. Just stick them in the shower under tepid water.
- Make sure windows you leave open have screens. While screens can’t keep all pests out, they will deter many.
- Circulate the air near your plant by running a fan. This alone can discourage pests from settling in.
What if I travel frequently, or am planning a vacation?If you travel regularly, it might be best to choose a succulent that doesn’t need frequent watering. Otherwise, try one of these standby methods.
- Soak it. While you shouldn’t regularly overwater your plants, there are exceptions to the rule. Move your plant to a spot that receives medium light. Fill the saucer with water and wait until it has been completely absorbed and then fill the saucer a second time to the brim and let stand. This should keep your plant moist for a 1-week absence.
- Bag it. First clean your plants well, removing anything that might fall off the plant and rot during your absence. Water the plant thoroughly and then cover with a clear plastic bag. Move your plant to a spot that receives medium light. This should work for up to a 16-week absence!
Is it safe to keep plants near pets & children?Some houseplants contain a chemical defense system that can cause burning or swelling of the mouth and throat when eaten by pets or people. Others contain sap that can cause itching or irritation of the skin. It is best practice to keep all plants out of reach of your pets and small children.
Still Have Questions?
Email us at firstname.lastname@example.org. We’d love to hear from you.