Help/FAQS

Not everyone is born with a green thumb. We understand. New Yorkers say to us all the time “But I’ll just kill it! Plants hate me.” We promise, they don’t. Being a plant owner takes a little practice just like anything else, but the benefits of greenery are worth it. We don’t want a past negative experience with a plant (OK, so you did kill that adorable philodendron last year – time to talk it out in therapy, and move on) to stop you from trying your hand at being a plant owner. That’s why we offer a 30-Day New Plant Owner Promise. 

 

Our 30-Day New Plant Owner Promise to you:

Repeat after us, “I DO have a green thumb. I DO have a green thumb, I do!” Now go find your perfect plant mate already.

Should you have additional questions, email us at help@thesill.com.

FAQS - General

Why does my potted houseplant look different than the photos on the site?

Where stated, our products are handcrafted. It is the nature of handmade pottery to have slight variations in color, texture, finish, and size. When you order a handmade container from The Sill, you are choosing a one of a kind piece, thus you can expect there will be subtle differences from what is displayed online. If you feel as we do, this is part of the charm of handmade pottery! And plants are living, breathing things – no two are exactly alike! Finally, while we make every effort to display our potted plant colors as accurately as possible, the colors you see will depend upon your monitor. If ever you are unhappy with the differences in your piece versus what is displayed online, please contact us help@thesill.com.

My order arrived damaged, what do I do?

Please inspect your package when you accept the delivery. Should your order arrive damaged, email a photo to help@thesill.com along with the name the order was placed under, within 48 hours of receiving the delivery. We’ll happily replace your order or issue you a store credit.

What type of payment do you accept?

We accept Visa, Mastercard, American Express, and PayPal. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order is delivered.

FAQS - Common Concerns

How do I choose the right plant?

We specifically choose plants that can thrive in most indoor environments with relatively low maintenance. That said, we do recommend you read each plant description thoroughly to determine if your environment and lifestyle are a match for your desired plant. Check out THE PLANTS section for detailed information by plant type.

How do I take care of my plant?

Visit our BASIC CARE section, as well as the page for your specific plant in THE PLANTS. Printed care instructions will also be included with your plant.

What if something goes wrong with my plant?

Visit the troubleshooting section in BASIC CARE, or email us at help@thesill.com.

What if my plant dies?

We understand! These things happen. Email us at help@thesill.com for a new, healthy plant to fill your beautiful container from The Sill.

Do I have to worry about plant pests?

We do our best to ensure that on delivery your plant is happy, healthy and free of pests. However, if your plant becomes a victim of lackluster care, it could attract unfriendly critters. The good news is that plant pests are interested in your plant, not you. They stay relatively local to your plant, so don’t let them deter you from having a houseplant. To keep plant pests away, here are our top 5 preventative measures:

1. Take care of your plants. Happy plants are the start to warding off pests and disease.
2. Trim damaged, dead, or yellowing leaves – they are invitations to pests who are attracted to weak plants.
3. Keep plants clean. Give them a quick wash each season. Just stick them in the shower under tepid water. 
4. Make sure windows you leave open have screens. While screens can’t keep all pests out, they will deter many.
5. Circulate the air near your plant by running a fan. This alone can discourage pests from settling in. 

What if I travel frequently, or am planning a vacation?

If you travel regularly, it might be best to choose a succulent that doesn’t need frequent watering. Otherwise, try one of these standby methods.

                                                                        

1. Soak it. While you shouldn’t regularly overwater your plants, there are exceptions to the rule. Move your plant to a spot that receives medium light. Fill the saucer with water and wait until it has been completely absorbed and then fill the saucer a second time to the brim and let stand. This should keep your plant moist for a 1-week absence.
2. Bag it. First clean your plants well, removing anything that might fall off the plant and rot during your absence. Water the plant thoroughly and then cover with a clear plastic bag. Move your plant to a spot that receives medium light. This should work for up to a 16-week absence!

 

Is it safe to keep plants near pets & children?

Some houseplants contain a chemical defense system that can cause burning or swelling of the mouth and throat when eaten by pets or people. Others contain sap that can cause itching or irritation of the skin. It is best practice to keep all plants out of reach of your pets and small children. Each individual product page will call out any important cautions.

Still Have Questions? 

Are you an artist looking to collaborate? Looking for a different plant and planter combination? Have other questions, concerns or feedback? Email us at info@thesill.com. We’d love to hear from you.